Jira Service Management

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We're glad to help you!\n\uD83E\uDD1D Our support hours are: 08:00 - 18:00 CET, Mon-Fri (Switzerland GMT+1), except <a href=\"https://www.zh.ch/de/wirtschaft-arbeit/arbeitsbedingungen/arbeitsssicherheit-gesundheitsschutz/arbeits-ruhezeiten/feiertage.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">public holidays in Switzerland</a>.\n\uD83D\uDCD4 Check our <a href=\"https://docs.mibexsoftware.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">app documentation</a> for setup instructions, usage help, release notes & more.\n\uD83D\uDCC5 Have further questions or want an app demo? <a href=\"https://calendly.com/mibexsoftware\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Schedule a call with us</a>!\nℹ️ Want to access a <a href=\"https://mibexsoftware.atlassian.net/jira/projects\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">public Jira issue</a> but get redirected to the portal page? 1. logout with your portal access user and 2. try to login again with the link to the Jira issue.\n⚠️ Having troubles creating a support ticket? You can also always send us a <a href=\"mailto:support@mibexsoftware.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">request by email</a>.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"24","name":"Question about data security & handling","descriptionHtml":"","callToAction":"Question about data security & handling","introHtml":"Ask about data handling, GDPR compliance, security etc.","icon":15355,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15355","groups":[1],"key":""},{"id":"22","name":"Question about licensing or billing","descriptionHtml":"","callToAction":"Question about licensing or billing","introHtml":"Ask about license handling, dual licensing etc.","icon":15333,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15333","groups":[1],"key":""},{"id":"7","name":"Report a bug or problem","descriptionHtml":"","callToAction":"Report a bug or problem","introHtml":"Report a problem which impairs or prevents the functions of one of our Atlassian apps.","icon":15325,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15325","groups":[1],"key":""},{"id":"25","name":"Request a partner license","descriptionHtml":"","callToAction":"Request a partner license","introHtml":"Apply for an app license as Atlassian partner","icon":15348,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15348","groups":[1],"key":""},{"id":"3","name":"Require any other technical support","descriptionHtml":"","callToAction":"Require any other technical support","introHtml":"Raise a support request for one of our Atlassian apps.","icon":13927,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13927","groups":[1],"key":""},{"id":"23","name":"Suggest a new feature or improvement","descriptionHtml":"","callToAction":"Suggest a new feature or improvement","introHtml":"Tell us how we can make our apps better suited for your needs","icon":15347,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15347","groups":[1],"key":""},{"id":"4","name":"Jira Issue","descriptionHtml":"","callToAction":"Jira Issue","introHtml":"","icon":15347,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15347","groups":[],"key":""},{"id":"20","name":"Join Mibex Partner Program","descriptionHtml":"For more details, see <a href=\"https://www.mibexsoftware.com/atlassian-partners\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">details about the Mibex Partner program benefits</a>.","callToAction":"Join Mibex Partner Program","introHtml":"Sign up for the Mibex Partner program","icon":15348,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15348","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[7,23,24,22,3,25]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"88940aa6-e633-3eb4-b716-639974530250","appLinkName":"Confluence (mibexsoftware.atlassian.net)","appLinkUrl":"https://mibexsoftware.atlassian.net/wiki","spaceKey":"MSS","spaceName":"Mibex Software Support","spaceUrl":"https://mibexsoftware.atlassian.net/wiki/display/MSS","isServer":false},"labels":[],"projectKey":"MIBEX","serviceDeskId":1,"kbLinkDomainURLs":["https://mibexsoftware.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MIBEX","userLanguageHeader":"","userLanguageMessageWiki":"⚡️ Check the <a href=\"https://status.mibexsoftware.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">status for our Cloud apps</a> to see if there are any issues","defaultLanguageHeader":"","defaultLanguageMessage":"⚡️ Check the [status for our Cloud apps|https://status.mibexsoftware.com] to see if there are any issues","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YWI2NmI4OC1mYWY5LTRkN2YtYjVjZi1iYjk3NjAwMDBhN2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExOTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzI2MTMxNTcsIm5iZiI6MTczMjYxMTk1N30.RmLHbsP550sYaGbc6veSeHKXbeB5117U70Xo-oJUBZ0","targetCollection":"upload-project-11900","endpointUrl":"https://api.media.atlassian.com","clientId":"8ab66b88-faf9-4d7f-b5cf-bb9760000a7d","tokenDurationInMins":20}},"sharedPortal":{"name":"Mibex Software","description":"Welcome to the help center - 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