{"xsrfToken":"b25c8bbe7c9ee38efa692753e84c18ccc5cf174e_lout","branding":{"id":"1","key":"mibex","name":"Mibex Software Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d95559","headerLinkHoverBGColor":"#d95559","headerBadgeColor":"#d95559"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4f281351-107a-4b91-9f26-848180df3769/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YWI2NmI4OC1mYWY5LTRkN2YtYjVjZi1iYjk3NjAwMDBhN2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRmMjgxMzUxLTEwN2EtNGI5MS05ZjI2LTg0ODE4MGRmMzc2OSI6WyJyZWFkIl19LCJleHAiOjE3NDU3Njk4MDEsIm5iZiI6MTc0NTc2OTIwMX0.1dbU6G0PAigTpJseAXqTbi_BMib-rcwGPdPShPOFzCg&client=8ab66b88-faf9-4d7f-b5cf-bb9760000a7d&mode=fit","logoId":"4f281351-107a-4b91-9f26-848180df3769","isLogoAvailable":true,"helpCenterTitle":"Welcome to Mibex Software support","sharedPortalName":"Mibex Software","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Mibex Software support","sharedPortalName":"Mibex Software","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#563d7c","helpCenterTitleColor":"#ff565f","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"mibex","projectId":11900,"serviceDeskId":1,"name":"Mibex Software Support","description":"<p>Hey there \uD83D\uDC4B Welcome to the Mibex Software Support. We're glad to help you!</p>\n<p>\uD83E\uDD1D Our support hours are: <b>08:00 - 18:00 CET, Mon-Fri (Switzerland GMT+1)</b>, except <a href=\"https://www.zh.ch/de/wirtschaft-arbeit/arbeitsbedingungen/arbeitsssicherheit-gesundheitsschutz/arbeits-ruhezeiten/feiertage.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">public holidays in Switzerland</a>.</p>\n<p>\uD83D\uDCD4 Check our <a href=\"https://docs.mibexsoftware.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">app documentation</a> for setup instructions, usage help, release notes &amp; more.</p>\n<p>\uD83D\uDCC5 Have further questions or want an <b>app demo</b>? <a href=\"https://calendly.com/mibexsoftware\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Schedule a call with us</a>!</p>\n<p>ℹ️ Want to access a <a href=\"https://mibexsoftware.atlassian.net/jira/projects\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">public Jira issue</a> but get redirected to the portal page? 1. logout with your portal access user and 2. try to login again with the link to the Jira issue.</p>\n<p>⚠️ Having troubles creating a support ticket? You can also always send us a <a href=\"mailto:support@mibexsoftware.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">request by email</a>.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"24","name":"Question about data security & handling","descriptionHtml":"","callToAction":"Question about data security & handling","introHtml":"<p>Ask about data handling, GDPR compliance, security etc.</p>","icon":15355,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15355","groups":[1],"key":""},{"id":"22","name":"Question about licensing or billing","descriptionHtml":"","callToAction":"Question about licensing or billing","introHtml":"<p>Ask about license handling, dual licensing etc.</p>","icon":15333,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15333","groups":[1],"key":""},{"id":"7","name":"Report a bug or problem","descriptionHtml":"","callToAction":"Report a bug or problem","introHtml":"<p>Report a problem which impairs or prevents the functions of one of our Atlassian apps.</p>","icon":15325,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15325","groups":[1],"key":""},{"id":"25","name":"Request a partner license","descriptionHtml":"","callToAction":"Request a partner license","introHtml":"<p>Apply for an app license as Atlassian partner</p>","icon":15348,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15348","groups":[1],"key":""},{"id":"3","name":"Require any other technical support","descriptionHtml":"","callToAction":"Require any other technical support","introHtml":"<p>Raise a support request for one of our Atlassian apps.</p>","icon":13927,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13927","groups":[1],"key":""},{"id":"23","name":"Suggest a new feature or improvement","descriptionHtml":"","callToAction":"Suggest a new feature or improvement","introHtml":"<p>Tell us how we can make our apps better suited for your needs</p>","icon":15347,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15347","groups":[1],"key":""},{"id":"4","name":"Jira Issue","descriptionHtml":"","callToAction":"Jira Issue","introHtml":"","icon":15347,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15347","groups":[],"key":""},{"id":"20","name":"Join Mibex Partner Program","descriptionHtml":"<p>For more details, see <a href=\"https://www.mibexsoftware.com/atlassian-partners\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">details about the Mibex Partner program benefits</a>.</p>","callToAction":"Join Mibex Partner Program","introHtml":"<p>Sign up for the Mibex Partner program</p>","icon":15348,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15348","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[7,23,24,22,3,25]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"88940aa6-e633-3eb4-b716-639974530250","appLinkName":"Confluence (mibexsoftware.atlassian.net)","appLinkUrl":"https://mibexsoftware.atlassian.net/wiki","spaceKey":"MSS","spaceName":"Mibex Software Support","spaceUrl":"https://mibexsoftware.atlassian.net/wiki/display/MSS","isServer":false},"labels":[],"projectKey":"MIBEX","serviceDeskId":1,"kbLinkDomainURLs":["https://mibexsoftware.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MIBEX","userLanguageHeader":"","userLanguageMessageWiki":"<p>⚡️ Check the <a href=\"https://status.mibexsoftware.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">status for our Cloud apps</a> to see if there are any issues</p>","defaultLanguageHeader":"","defaultLanguageMessage":"⚡️ Check the [status for our Cloud apps|https://status.mibexsoftware.com] to see if there are any issues","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YWI2NmI4OC1mYWY5LTRkN2YtYjVjZi1iYjk3NjAwMDBhN2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExOTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU3NzA0MDEsIm5iZiI6MTc0NTc2OTIwMX0.M3gyjhvWWwaAAyUGAviOz7FmKm5VNSuGJc45JRsrf30","targetCollection":"upload-project-11900","endpointUrl":"https://api.media.atlassian.com","clientId":"8ab66b88-faf9-4d7f-b5cf-bb9760000a7d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":25,"projectId":11900,"form":{"name":"Request a partner license","descriptionHtml":"","callToAction":"Request a partner license","intro":"<p>Apply for an app license as Atlassian partner</p>","instructions":"","icon":15348,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15348","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/25","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/25","calendarParams":{"firstDay":0,"date":"2025-04-27T17:53:21+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"88940aa6-e633-3eb4-b716-639974530250","appLinkName":"Confluence (mibexsoftware.atlassian.net)","appLinkUrl":"https://mibexsoftware.atlassian.net/wiki","spaceKey":"MSS","spaceName":"Mibex Software Support","spaceUrl":"https://mibexsoftware.atlassian.net/wiki/display/MSS","isServer":false},"labels":[],"projectKey":"MIBEX","serviceDeskId":1,"kbLinkDomainURLs":["https://mibexsoftware.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YWI2NmI4OC1mYWY5LTRkN2YtYjVjZi1iYjk3NjAwMDBhN2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExOTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU3NzA0MDEsIm5iZiI6MTc0NTc2OTIwMX0.M3gyjhvWWwaAAyUGAviOz7FmKm5VNSuGJc45JRsrf30","targetCollection":"upload-project-11900","endpointUrl":"https://api.media.atlassian.com","clientId":"8ab66b88-faf9-4d7f-b5cf-bb9760000a7d","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=mibexsoftware","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"b25c8bbe7c9ee38efa692753e84c18ccc5cf174e_lout","baseUrl":"https://mibexsoftware.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://mibexsoftware.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"629145600","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"8ab66b88-faf9-4d7f-b5cf-bb9760000a7d","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"ca311d37a3ec451d8a68c945109865b0","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}