Jira Service Management

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We're glad to help you!\n\uD83E\uDD1D Our support hours are: 08:00 - 18:00 CET, Mon-Fri (Switzerland GMT+1), except <a href=\"https://www.zh.ch/de/wirtschaft-arbeit/arbeitsbedingungen/arbeitsssicherheit-gesundheitsschutz/arbeits-ruhezeiten/feiertage.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">public holidays in Switzerland</a>.\n\uD83D\uDCD4 Check our <a href=\"https://docs.mibexsoftware.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">app documentation</a> for setup instructions, usage help, release notes & more.\n\uD83D\uDCC5 Have further questions or want an app demo? <a href=\"https://calendly.com/mibexsoftware\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Schedule a call with us</a>!\nℹ️ Want to access a <a href=\"https://mibexsoftware.atlassian.net/jira/projects\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">public Jira issue</a> but get redirected to the portal page? 1. logout with your portal access user and 2. try to login again with the link to the Jira issue.\n⚠️ Having troubles creating a support ticket? You can also always send us a <a href=\"mailto:support@mibexsoftware.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">request by email</a>.","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"24","name":"Question about data security & handling","descriptionHtml":"","callToAction":"Question about data security & handling","introHtml":"Ask about data handling, GDPR compliance, security etc.","icon":15355,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15355","groups":[1],"key":""},{"id":"22","name":"Question about licensing or billing","descriptionHtml":"","callToAction":"Question about licensing or billing","introHtml":"Ask about license handling, dual licensing etc.","icon":15333,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15333","groups":[1],"key":""},{"id":"7","name":"Report a bug or problem","descriptionHtml":"","callToAction":"Report a bug or problem","introHtml":"Report a problem which impairs or prevents the functions of one of our Atlassian apps.","icon":15325,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15325","groups":[1],"key":""},{"id":"25","name":"Request a partner license","descriptionHtml":"","callToAction":"Request a partner license","introHtml":"Apply for an app license as Atlassian partner","icon":15348,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15348","groups":[1],"key":""},{"id":"3","name":"Require any other technical support","descriptionHtml":"","callToAction":"Require any other technical support","introHtml":"Raise a support request for one of our Atlassian apps.","icon":13927,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13927","groups":[1],"key":""},{"id":"23","name":"Suggest a new feature or improvement","descriptionHtml":"","callToAction":"Suggest a new feature or improvement","introHtml":"Tell us how we can make our apps better suited for your needs","icon":15347,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15347","groups":[1],"key":""},{"id":"4","name":"Jira Issue","descriptionHtml":"","callToAction":"Jira Issue","introHtml":"","icon":15347,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15347","groups":[],"key":""},{"id":"20","name":"Join Mibex Partner Program","descriptionHtml":"For more details, see <a href=\"https://www.mibexsoftware.com/atlassian-partners\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">details about the Mibex Partner program benefits</a>.","callToAction":"Join Mibex Partner Program","introHtml":"Sign up for the Mibex Partner program","icon":15348,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15348","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[7,23,24,22,3,25]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"88940aa6-e633-3eb4-b716-639974530250","appLinkName":"Confluence (mibexsoftware.atlassian.net)","appLinkUrl":"https://mibexsoftware.atlassian.net/wiki","spaceKey":"MSS","spaceName":"Mibex Software Support","spaceUrl":"https://mibexsoftware.atlassian.net/wiki/display/MSS","isServer":false},"labels":[],"projectKey":"MIBEX","serviceDeskId":1,"kbLinkDomainURLs":["https://mibexsoftware.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MIBEX","userLanguageHeader":"","userLanguageMessageWiki":"⚡️ Check the <a href=\"https://status.mibexsoftware.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">status for our Cloud apps</a> to see if there are any issues\n⚠️ Important Update: App Support Portal is Moving Soon!\nStarting at the end of May 2025, all app support requests will be handled through the Communardo App Support Portal. This transition is part of Mibex Software apps becoming part of <a href=\"https://www.mibexsoftware.com/blog/we-are-joining-communardo-group/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Communardo</a>.\nMoving to a single support portal will help us deliver a more organized and efficient service experience.","defaultLanguageHeader":"","defaultLanguageMessage":"⚡️ Check the [status for our Cloud apps|https://status.mibexsoftware.com] to see if there are any issues\n\n⚠️ Important Update: App Support Portal is Moving Soon!\n\nStarting at the end of May 2025, all app support requests will be handled through the Communardo App Support Portal. 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