Check our Statuspage to see the availability of the Mibex apps family.
You can get support through any of the following channels:
SLA for initial response to customer support requests
|Time to first response for issues|
- Critical loss of add-on functionality or performance resulting in high number of users unable to perform their normal functions.
Reported during business hours (8 a.m. - 6 p.m. CET, Monday - Friday), except on national holidays in Switzerland
within 8 hours
All other timesby 10 a.m. CET next business day (but we strive for within 12 hours)
- Moderate loss of add-on functionality or performance resulting in multiple users impacted in their normal functions.
|within 1 business day|
- Minor loss of add-on functionality
- Issues encountered in a non-production environment.
|within 2 business days|
- Product feature questions
- Product modification or enhancement requests
|within 3 business days|