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SLA
SLA
Check our Statuspage to see the availability of the Mibex apps family.
Support channels
You can get support through any of the following channels:
- email to support@mibexsoftware.com
- our customer access portal
- our Jira issue tracker (requires that you create a Jira account first)
- Atlassian Community
- book a slot for a support call at https://calendly.com/mibexsoftware/call
SLA for initial response to customer support requests
Classification | Criteria | Time to first response for issues | |
---|---|---|---|
Level 1 |
| Reported during business hours (8 a.m. - 6 p.m. CET, Monday - Friday), except on national holidays in Switzerland All other times by 10 a.m. CET next business day (but we strive for within 12 hours) | |
Level 2 |
| within 1 business day | |
Level 3 |
| within 2 business days | |
Level 4 |
| within 3 business days |
, multiple selections available,
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SONAR™, SONARQUBE™ and SONARCLOUD™ are independent and trademarked products and services of SonarSource SA: see sonarsource.com, sonarqube.org, sonarcloud.io.