SLA

Check our Statuspage to see the availability of the Mibex apps family.

Support channels

You can get support through any of the following channels:

Classification	Criteria	Time to first response for issues
Level 1	Critical loss of add-on functionality or performance resulting in high number of users unable to perform their normal functions.	Reported during business hours (8 a.m. - 6 p.m. CET, Monday - Friday), except on national holidays in Switzerland within 8 hours All other times by 10 a.m. CET next business day (but we strive for within 12 hours)
Level 2	Moderate loss of add-on functionality or performance resulting in multiple users impacted in their normal functions.	within 1 business day
Level 3	Minor loss of add-on functionality Issues encountered in a non-production environment.	within 2 business days
Level 4	Product feature questions Product modification or enhancement requests	within 3 business days