Support Policy

Support for paid-via-Atlassian apps (for users with an active license)

Our support includes the following:

• Answering questions related to the product functionality.
• Investigating problems using our products. When a bug is recognized, we will usually schedule a fix for the next product release and inform you by email (please use an up-to-date email address when you file a bug).
• Suggesting workarounds, tips & tricks and configuration changes where applicable.
• Collecting feedback and feature requests.

Our support does not include the following:

• Support for issues that are not related to our products.
• Creating patches for previous versions of our products.

Cloud platform status

Status information about the Heroku cloud platform we are using for our apps can be found here.