Information available to the vendor
Atlassian Marketplace Information
We have access to contact information such as name, email address, mailing address, and phone number
Billing information such as billing address, contacts
Sales statistics and other marketing-related information provided by Atlassian
We collect and store data that you submit to us, such as data in surveys, activities, requests, communication with third party social media sites or any other form of communication with us. For example, information regarding a problem you are experiencing with the app could be submitted to our issue tracker or sent via email.
Data Storage and Facilities
The vendor uses Heroku to host its cloud apps. The vendor is responsible for provisioning, monitoring and maintaining the Heroku infrastructure required to support the apps.
Log information and backups are stored on Heroku.
People and Access
Only Mibex Software GmbH developers or support engineers have access to the Heroku platform hosting our cloud apps. They only have access to the application data to perform system or application support purposes.
Daily backups of the entire platform are taken every 24 hours.
Although the data center location of our Heroku applications is Europe (i.e., amazon-web-services::eu-west-1), Heroku backups of our Postgres database are stored in the U.S.
The vendor stores the absolute minimum of data to make the apps work. Nevertheless, you should be aware of this in case the app saves data (as it is described in its specific product page) which contains sensitive data which should not be stored in the U.S.
Information we collect from the usage of the apps
The vendor stores information and content (macros) generated from the apps on Heroku.
How the information is used by the vendor
The vendor uses the information (except app content and information mentioned above) that it collects for a variety of purposes:
Provide, operate, maintain and improve the apps
Sending related information including release notes and feature newsletters
Information sharing and disclosure
The vendor does not share or disclose any of the collected information or content with third parties except as described in this policy. The vendor does not sell any information or content.
The vendor works with third party service providers to provide website, application development, hosting, maintenance, backup, storage etc. These service providers may have access to process your information for the purpose of providing those services for the vendor. This list includes:
Mailchimp - For sending newsletters and release notes
Mailgun - For sending feedback and support mails
Heroku - For hosting the apps / backups
New Relic - For managing platform alerts