Jira Service Management

{"xsrfToken":"6db320699a8cbe084c826f35868f88fd82f2cb1a_lout","branding":{"id":"1","key":"mibex","name":"Mibex Software Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d95559","headerLinkHoverBGColor":"#d95559","headerBadgeColor":"#d95559"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4f281351-107a-4b91-9f26-848180df3769/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YWI2NmI4OC1mYWY5LTRkN2YtYjVjZi1iYjk3NjAwMDBhN2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRmMjgxMzUxLTEwN2EtNGI5MS05ZjI2LTg0ODE4MGRmMzc2OSI6WyJyZWFkIl19LCJleHAiOjE3NDU3NjkxNTUsIm5iZiI6MTc0NTc2ODU1NX0.S3C07crCFetvFJR7aFI5dKEwF3HfTeLEl6bWvHoLXvw&client=8ab66b88-faf9-4d7f-b5cf-bb9760000a7d&mode=fit","logoId":"4f281351-107a-4b91-9f26-848180df3769","isLogoAvailable":true,"helpCenterTitle":"Welcome to Mibex Software support","sharedPortalName":"Mibex Software","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Mibex Software support","sharedPortalName":"Mibex Software","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#563d7c","helpCenterTitleColor":"#ff565f","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"mibex","projectId":11900,"serviceDeskId":1,"name":"Mibex Software Support","description":"Hey there \uD83D\uDC4B Welcome to the Mibex Software Support. We're glad to help you!\n\uD83E\uDD1D Our support hours are: 08:00 - 18:00 CET, Mon-Fri (Switzerland GMT+1), except <a href=\"https://www.zh.ch/de/wirtschaft-arbeit/arbeitsbedingungen/arbeitsssicherheit-gesundheitsschutz/arbeits-ruhezeiten/feiertage.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">public holidays in Switzerland</a>.\n\uD83D\uDCD4 Check our <a href=\"https://docs.mibexsoftware.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">app documentation</a> for setup instructions, usage help, release notes & more.\n\uD83D\uDCC5 Have further questions or want an app demo? <a href=\"https://calendly.com/mibexsoftware\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Schedule a call with us</a>!\nℹ️ Want to access a <a href=\"https://mibexsoftware.atlassian.net/jira/projects\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">public Jira issue</a> but get redirected to the portal page? 1. logout with your portal access user and 2. try to login again with the link to the Jira issue.\n⚠️ Having troubles creating a support ticket? You can also always send us a <a href=\"mailto:support@mibexsoftware.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">request by email</a>.","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"24","name":"Question about data security & handling","descriptionHtml":"","callToAction":"Question about data security & handling","introHtml":"Ask about data handling, GDPR compliance, security etc.","icon":15355,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15355","groups":[1],"key":""},{"id":"22","name":"Question about licensing or billing","descriptionHtml":"","callToAction":"Question about licensing or billing","introHtml":"Ask about license handling, dual licensing etc.","icon":15333,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15333","groups":[1],"key":""},{"id":"7","name":"Report a bug or problem","descriptionHtml":"","callToAction":"Report a bug or problem","introHtml":"Report a problem which impairs or prevents the functions of one of our Atlassian apps.","icon":15325,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15325","groups":[1],"key":""},{"id":"25","name":"Request a partner license","descriptionHtml":"","callToAction":"Request a partner license","introHtml":"Apply for an app license as Atlassian partner","icon":15348,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15348","groups":[1],"key":""},{"id":"3","name":"Require any other technical support","descriptionHtml":"","callToAction":"Require any other technical support","introHtml":"Raise a support request for one of our Atlassian apps.","icon":13927,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13927","groups":[1],"key":""},{"id":"23","name":"Suggest a new feature or improvement","descriptionHtml":"","callToAction":"Suggest a new feature or improvement","introHtml":"Tell us how we can make our apps better suited for your needs","icon":15347,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15347","groups":[1],"key":""},{"id":"4","name":"Jira Issue","descriptionHtml":"","callToAction":"Jira Issue","introHtml":"","icon":15347,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15347","groups":[],"key":""},{"id":"20","name":"Join Mibex Partner Program","descriptionHtml":"For more details, see <a href=\"https://www.mibexsoftware.com/atlassian-partners\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">details about the Mibex Partner program benefits</a>.","callToAction":"Join Mibex Partner Program","introHtml":"Sign up for the Mibex Partner program","icon":15348,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15348","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[7,23,24,22,3,25]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"88940aa6-e633-3eb4-b716-639974530250","appLinkName":"Confluence (mibexsoftware.atlassian.net)","appLinkUrl":"https://mibexsoftware.atlassian.net/wiki","spaceKey":"MSS","spaceName":"Mibex Software Support","spaceUrl":"https://mibexsoftware.atlassian.net/wiki/display/MSS","isServer":false},"labels":[],"projectKey":"MIBEX","serviceDeskId":1,"kbLinkDomainURLs":["https://mibexsoftware.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MIBEX","userLanguageHeader":"","userLanguageMessageWiki":"⚡️ Check the <a href=\"https://status.mibexsoftware.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">status for our Cloud apps</a> to see if there are any issues","defaultLanguageHeader":"","defaultLanguageMessage":"⚡️ Check the [status for our Cloud apps|https://status.mibexsoftware.com] to see if there are any issues","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YWI2NmI4OC1mYWY5LTRkN2YtYjVjZi1iYjk3NjAwMDBhN2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExOTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU3Njk3NTUsIm5iZiI6MTc0NTc2ODU1NX0.rM6azqWJFmqAF0g6fcx8dCFWlHHm2zUC-xegnEmRW44","targetCollection":"upload-project-11900","endpointUrl":"https://api.media.atlassian.com","clientId":"8ab66b88-faf9-4d7f-b5cf-bb9760000a7d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":7,"projectId":11900,"form":{"name":"Report a bug or problem","descriptionHtml":"","callToAction":"Report a bug or problem","intro":"Report a problem which impairs or prevents the functions of one of our Atlassian apps.","instructions":"","icon":15325,"iconUrl":"https://mibexsoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15325","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10400","fieldConfigId":"12100","label":"Mibex app","description":"Note involved app","descriptionHtml":"Note involved app","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10100","label":"Activity Streams for Bitbucket Server","selected":false,"children":[]},{"value":"10101","label":"Beautiful Math for Confluence","selected":false,"children":[]},{"value":"10402","label":"Code Owners for Bitbucket","selected":false,"children":[]},{"value":"10103","label":"Code Review Assistant for Bitbucket","selected":false,"children":[]},{"value":"10403","label":"Create Branch Wizard for Bitbucket","selected":false,"children":[]},{"value":"10110","label":"Include Bitbucket for Confluence","selected":false,"children":[]},{"value":"10118","label":"Include Code Quality for Bamboo (formerly Sonar™ for Bamboo)","selected":false,"children":[]},{"value":"10120","label":"Include Code Quality for Bitbucket (formerly Sonar™ for Bitbucket)","selected":false,"children":[]},{"value":"10422","label":"Include Dependency Check for Bamboo","selected":false,"children":[]},{"value":"10417","label":"Include GitLab for Confluence","selected":false,"children":[]},{"value":"10421","label":"Include GitHub for Confluence","selected":false,"children":[]},{"value":"10109","label":"Jupyter Viewer for Confluence","selected":false,"children":[]},{"value":"10419","label":"No More Secrets for Jira","selected":false,"children":[]},{"value":"10200","label":"Plan DSL for Bamboo","selected":false,"children":[]},{"value":"10410","label":"Pull Request Analytics for Bitbucket","selected":false,"children":[]},{"value":"10415","label":"Pull Request Checklist Buddy","selected":false,"children":[]},{"value":"10114","label":"Pull Request Please for Bitbucket Server","selected":false,"children":[]},{"value":"10115","label":"Repository Dashboard for Bitbucket Server","selected":false,"children":[]},{"value":"10116","label":"Repository Templates for Bitbucket Server","selected":false,"children":[]},{"value":"10401","label":"ShipIt to Marketplace for Bamboo","selected":false,"children":[]},{"value":"10420","label":"DevSensei Auto-Merge","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11106","fieldConfigId":"12911","label":"App Version","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_11102","fieldConfigId":"12907","label":"Hosting Type","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10406","label":"Data Center","selected":false,"children":[]},{"value":"10407","label":"Server","selected":false,"children":[]},{"value":"10408","label":"Cloud","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11107","fieldConfigId":"12912","label":"Product Version","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/7","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/7","calendarParams":{"firstDay":0,"date":"2025-04-27T17:42:35+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"88940aa6-e633-3eb4-b716-639974530250","appLinkName":"Confluence (mibexsoftware.atlassian.net)","appLinkUrl":"https://mibexsoftware.atlassian.net/wiki","spaceKey":"MSS","spaceName":"Mibex Software Support","spaceUrl":"https://mibexsoftware.atlassian.net/wiki/display/MSS","isServer":false},"labels":[],"projectKey":"MIBEX","serviceDeskId":1,"kbLinkDomainURLs":["https://mibexsoftware.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YWI2NmI4OC1mYWY5LTRkN2YtYjVjZi1iYjk3NjAwMDBhN2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExOTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU3Njk3NTUsIm5iZiI6MTc0NTc2ODU1NX0.rM6azqWJFmqAF0g6fcx8dCFWlHHm2zUC-xegnEmRW44","targetCollection":"upload-project-11900","endpointUrl":"https://api.media.atlassian.com","clientId":"8ab66b88-faf9-4d7f-b5cf-bb9760000a7d","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}